Question 1

How does a project with Grixxo start?

Accepted Answer

We start by understanding your business: your goals, your challenges and where technology can make the biggest impact. With that clarity we define the scope, prioritize what delivers value from day one and agree on a plan. Only then do we write code.

Question 2

What methodology do you use to build?

Accepted Answer

We work with agile methodologies: incremental delivery, short cycles and continuous validation. You see real progress early, you can adjust course whenever you need to, and we reduce the risk of surprises at the end.

Question 3

How often will I hear about progress?

Accepted Answer

We keep communication constant and transparent. We agree on the cadence that works best for you —regular demos, a tracking board and a direct point of contact— so you always know what stage your project is in.

Question 4

Can I make changes during development?

Accepted Answer

Yes. The agile approach is built for exactly that: incorporating new learnings and priorities as the product takes shape. We assess together the impact of each change on scope and timelines so you decide with clear information.

Question 5

How long does a project take?

Accepted Answer

It depends on scope and complexity. Early on we size the work and give you a realistic estimate, and with incremental delivery you start seeing results well before the product is complete.

Question 6

How do you estimate a project budget?

Accepted Answer

We start from your goals and the scope we define together. From there we size the effort and propose the path that best balances value, time and cost. We want every investment to be justified by the impact it creates.

Question 7

What engagement models do you offer?

Accepted Answer

We adapt to the nature of each project: a fixed scope when the goal is well defined, or an iteration-based model when the product will evolve over time. We recommend the one that suits your case best.

Question 8

What do I need to get started?

Accepted Answer

A clear idea of the problem you want to solve is enough to begin. In the discovery stage we turn it into a concrete scope. You do not need everything defined upfront: part of our job is helping you organize it.

Question 9

Do you work with companies outside Colombia?

Accepted Answer

Yes. We operate from Colombia and support companies in Colombia and the United States, in Spanish and English. Distance is not an obstacle: the way we work is designed for smooth, remote collaboration.

Question 10

Can I start small and grow later?

Accepted Answer

Absolutely. Often the best path is to start with a minimum viable product that validates the idea in the market, then scale based on real results. We build with that evolution in mind from day one.

Question 11

How do you ensure software quality?

Accepted Answer

Quality is not a stage at the end, it is part of how we build: testing, code reviews and sound architecture practices run through the whole development. The goal is to deliver a solid, maintainable product ready to grow.

Question 12

What happens if a bug shows up after delivery?

Accepted Answer

We fix it. We support the launch and are there to respond to any incident. Our relationship does not end at delivery: we want the product to work well and keep generating value over time.

Question 13

Does the software come documented?

Accepted Answer

Yes. We deliver the product with the documentation your team —or any future team— needs to understand, operate and evolve it. We avoid black boxes: your team always understands how its product works.

Question 14

Do you offer support after launch?

Accepted Answer

Yes. Launch is a starting point, not the end. We support your product with maintenance so it keeps working well and evolves as your company grows.

Question 15

What does maintenance include?

Accepted Answer

From fixing incidents and keeping the product up to date on security and stability, to adding improvements and new features. We agree with you on the level of support your operation needs.

Question 16

How do I request support or report a problem?

Accepted Answer

We give you a direct channel to report incidents and request changes. We coordinate the way of working and priorities with you so support is clear and organized.

Question 17

Can you take over a system that already exists?

Accepted Answer

Yes. We can take on an existing product —yours or a third party’s— to maintain, improve or modernize it. We start by understanding it thoroughly before proposing changes, so we act with judgment and without breaking what works.

Question 18

What happens when my product needs to scale?

Accepted Answer

We prepare it to grow. When demand increases, we evolve the architecture so the system handles more load without sacrificing availability or experience. Scaling stops being a problem and becomes part of the plan.

Question 19

What technologies do you work with?

Accepted Answer

We master the languages, frameworks and architectures that modern software is built on, and we choose the technology based on your problem, not the other way around. You can see the detail in our Technologies section.

Question 20

How do you protect information and security?

Accepted Answer

Security is built in from the design: sound development practices, access control and data protection run through the whole project. The goal is to keep your information and your users’ information always safe.

Question 21

Will the software integrate with my current systems?

Accepted Answer

Yes. We connect your new product with the systems you already use —ERP, CRM, payment gateways, third-party services— so information flows without silos or duplicated manual work.

Question 22

What is "custom software" and why is it worth it?

Accepted Answer

It is software built for your real operation, not a generic template that forces your business to adapt to the tool. It fits how you work, evolves with you and gives you an advantage that is hard to copy.

Question 23

Do you use artificial intelligence in projects?

Accepted Answer

When it adds real value, yes. We apply AI to automate tasks that consume hours of your team today and to enhance the product experience, always in service of a concrete business goal.

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How we work5

Engagement & pricing5

Quality & guarantee3

Support & maintenance5

Technology & security5

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